FAQs

Item Stock

At STASH, we intentionally keep our collections available for a set period instead of letting them sell out quickly. This choice ensures everyone gets a chance to enjoy our exclusive designs. However, when we release a new collection, a previous one is retired. So, if something catches your eye, grab it before it's gone for good. Our strategy keeps our items unique and exclusive to those who purchase them.

SHIPPING TIMEFRAME

Typically, shipping takes between 1-3 weeks. We dispatch items as swiftly as possible for quicker delivery. Any delays will be be communicated via Instagram or you can contact us.

TRACKING ORDERS

Once your order is shipped, we'll send a tracking number directly to your email. You can easily follow the journey of your purchase.


EXCHANGE POLICY

We know finding the perfect fit can be tough. Therefore, we offer exchanges on any item that doesn't quite fit right. Please remember to request an exchange within 2 days of receiving your item. A small exchange fee may apply to facilitate the process. We're committed to helping you find your ideal fit!

SIZING GUIDE

Our garments are designed for a true-to-size fit. For additional guidance, we include specific measurements in the product descriptions. This information will help you find the perfect fit and shop our collection with confidence.

PAYMENT METHODS

We accept a variety of payment methods including most debit cards such as American Express, Discover, MasterCard, and Visa. We also accept Paypal and Apple Pay for your convenience.

TROUBLESHOOTING PAYMENT ISSUES

Experiencing difficulties with your purchase? Try updating or changing your payment method. If issues persist, please don't hesitate to contact us for assistance.

 

REFUNDS

Customer satisfaction is our top priority. Thus, we offer a satisfaction guarantee. If you encounter any issues with your order, please reach out to us. We strive to respond within 24 hours. For further details, please refer to our refund policy page.


GARMENT CARE

For optimal care, machine or hand wash pieces in cold/warm water with a mild soap or detergent. Wash with similar colors and air dry for the best results.